Privacy Policy

Last Updated: 28 October 2025

Thank you for choosing TrackTrace.Delivery website, mobile application, and other software ("Website") from LOGIC.COOL OÜ (all references to "we" and "us" are assumed to be TrackTrace.Delivery). We take your privacy seriously and want you to understand our Privacy Policy to protect your personal information. The privacy policy also applies to our services and products on mobile devices, mobile applications, or websites optimized for mobile devices.

Privacy Policy explains:

  • The way we collect, use, and disclose your personal information (under certain conditions).
  • The steps we have taken to protect your personal information.
  • Options regarding the collection, usage, and disclosure of your personal information.
  • This Privacy Policy applies only to this website and does not necessarily apply to the personal information we receive from you offline.

By visiting our Website, you accept the rules described in all sections of the Privacy Policy.

Information gathering

We collect, process, and use your information when you:

  • Register for services or sign in to your existing account;
  • Visit our website;
  • Access our services via our applications;
  • Connect to our services using third-party accounts such as e-mail, social networks, or payment accounts;
  • Contact us for support;
  • Participate in our shopping programs.

Moreover, our service providers and we automatically collect certain information about you via:

  • Interaction with our services;
  • Cookies and other tracking technologies;
  • Location technologies;
  • Monitoring and analysis of trends, uses, and activities.

The information you provide may include personal information. “Personal Information” means information that can be used to identify you (individually or in combination). The personal information you can provide us includes:

  • Your name;
  • E-mail address;
  • How you connect to our Services, such as your IP address, unique device identifiers, device or session identifiers, as well as information about the network and connected equipment (for example, a computer or mobile device);
  • Your location;
  • Your actions on the site.

Usage of the information we collect

Internal use:

  • We collect and store certain information about you when you use our Website. We aim to enable the Website to work correctly, allow us to provide our services, evaluate the Website usage for marketing purposes, and personalize and improve your interaction with us.
  • Here are some examples: we may collect technical information, such as your IP address, the address of the referring website or application, the type of web browser or mobile device you use, your operating system, your Internet provider, and how you access the Website.

Communication with you:

  • We will use your personal information to communicate with you on our Website. You can also send your email address to request a notification. You can unsubscribe or refuse future emails at any time.

Information exchange

We do not sell, rent, exchange, license, or otherwise disclose your personal information to anyone except in the following specific situations:

  • Rights protection and other legal purposes. We may be required to disclose the information if it is summoned to court, delivered by court order, requested by law enforcement officers conducting investigations, or required by law. We will also disclose personal information when necessary to protect our legal rights or to ensure compliance with our Terms of Use and other agreements. TrackTrace.Delivery may provide your personal information in response to a search warrant, a subpoena, or other legally valid request or disposal, or in accordance with other requirements of applicable law.
  • Merger and/or sale of assets. We do not usually sell or rent personal information to other companies during our business. However, it is possible that we may acquire, merge with, or be acquired by another company, or dispose of some or all of our assets. In this case, your personal information may be transferred to another company in accordance with the Privacy Policy.
  • Non-personally identifiable information: we may transfer information that does not identify you or any user, such as the number of visitors to a specific page each day, to third parties, including advertising partners.

Your choice

You can always refuse to provide information, even if it may be necessary to use our services or certain functions on the Website.

You can:

  • Correct or update your personal information;
  • Stop receiving emails at your email address;
  • Stop receiving SMS messages on your phones;
  • Stop receiving push messages to your phones or browsers;
  • Block cookies on your computer or mobile device to stop using the Website's functionality.

Security and Data Storage

The Website includes physical, electronic, and administrative procedures to protect the confidentiality of your personal information, such as:

  • Protection of all the financial transactions made via this Website using SSL encryption.
  • Providing access to your personal information only to those employees who provide a particular service.
  • Work only with third-party service providers who, in our view, adequately protect all computer equipment.

Although our business is designed to protect your personal information, remember that there is no 100% security, either online or offline. Both username and password are required to log in to TrackTrace.Delivery account. You must keep your username and password confidential and never disclose them to third parties. The information on your mailing lists is very important, and account passwords are encrypted, so we cannot see your passwords. We also can not send forgotten passwords. We can only reset them.

Visitors from the European Union

This section of the Privacy Policy applies only if you use our Website or services covered by this Privacy Policy from a country that is a member of the European Union, complementing the information contained in this Privacy Policy.

Subject to the limitations of current legislation, you have the right to object or request a limitation on the processing of your personal information and to request access, portability, correction, and deletion of your personal information. If your usage of your information is based on consent, you can withdraw this consent at any time without affecting the legality of consent-based processing before revoking it.

Inquiries should be submitted via the contact form.

Third-party data

TrackTrace.Delivery includes hyperlinks to the websites of logistics providers, merchants, and other websites we do not control and that are operated by third parties (“Third Party Websites”). Our Privacy Policy does not apply to these Third Party Websites, and we make no representations about the policies or business practices of any such Third Party Websites.

Children's Privacy

We respect children's privacy. We do not knowingly or intentionally collect personal information from children under 18. By using our Website, you represent and warrant that you are already 18 years old or using the Website under the supervision of parents or guardians.

If you are under 18, please do not provide us with any personal information and rely on a parent or guardian for assistance when using the Website.

Cookie Policy

Cookies are small information that your internet browser stores as text files on your computer's hard drive.

The TrackTrace.Delivery uses cookies and similar technologies to analyze trends, administer the website, track user movements, and collect demographic information about our user base. We use cookies for many purposes, including, but not limited to, authenticating, tracking user preferences, or visiting web pages while using our Services.

The website uses cookies to:

  • Accelerate site navigation;
  • Tracking the website usage;
  • User recognition and user access privileges and preferences;
  • Research and diagnostics to improve our content, products, and services.

Most browsers are initially set to accept cookies. You can control cookie use at the browser level. Disabling cookies may limit your use of certain functions or features on the Website.

Changes to this Privacy Policy

To keep you informed about the information we collect, use, and disclose, we will post any changes or updates to this Privacy Policy on this Website and recommend that you review it from time to time. If any changes to this Privacy Policy are made, we will notify you by changing the date at the top of this Privacy Policy.

Contact us

If you have any questions about the Privacy Policy, don't hesitate to contact us via the contact form.

LOGIC.COOL OÜ

  • Contact: Denys Sokolov
  • Email: info@logic.cool
  • Address: Ida-Viru maakond, Narva linn, Suur tn 12-14, 20307
  • Tel.: +380637228300 (WhatsApp)
  • VAT: EE102088027