Track & Trace International Shipments

Have you lost your parcel and can't seem to track it? We have a solution for you. TrackTrace.Delivery helps you locate and track your shipment. We support the most popular carriers/couriers and are continually working to improve our tracking algorithm. Tracking your package is easy, simply enter your tracking number into the input field and press the TRACK & TRACE button

Track & Trace Shipment

    Track & Trace Shopify App

    If you have an e-commerce store based on Shopify, we provide the best solutions for your online shop. Track & Trace helps you track and manage parcels for your customers, providing full tracking data for each order. We support multi-fulfillment and are ready for drop shippers. Try it for free! More info about Track & Trace Shopify App

    Track & Trace International Parcel Delivery

    Today, you can receive parcels from anywhere without leaving your home. Each carrier is responsible for delivering the package on time and informing the recipient of its location. However, the challenge lies in keeping track of the many delivery services. The recipient needs to track who sent the parcel, which carrier or courier will deliver it, and its current status. But you can remember some of this, TrackTrace.Delivery is here to help. We support most of the popular carriers and couriers worldwide so that you can find out about the delivery status of your parcels with just one click. If you have a package you want to track, enter your tracking number in the input field above and click TRACK & TRACE.

    How Does the International Postal Service Work?

    The international postal service is undergoing significant changes with the rise of e-commerce, particularly in the direction of goods from China. Postal operators are constantly working to improve delivery processes and adopt new technologies, such as drone delivery, to ensure the timely delivery of parcels.

    International postal operators are connected through the Universal Postal Union (UPU), which includes over 190 countries and aims to standardize mailing processes and correspondence exchange. The main goal of the postal service is to deliver mail efficiently and on time.

    To choose the best shipping option, postal services offer various types of delivery, each with different weight restrictions, delivery speed, and pricing options. For instance, the United States Postal Service (USPS) offers opportunities such as Priority Mail Express, Priority Mail, First-Class Mail, and Media Mail. The faster the delivery, the more expensive the option.

    To send a parcel to another country, the first step is to choose the type of parcel. After selecting the product, the package is accepted by the postal operator and is given a unique tracking number. The plot begins its journey from the sender to the recipient, and the tracking number allows both parties to monitor its progress.

    Stages of the International Parcel Movement

    • Parcel Registration in the Origin Country (Identification with a Tracking Number)
    • Transfer of Parcel Data to the Information Exchange Center at the Universal Postal Union (UPU) for Tracking
    • Parcel's Movement Begins, and its Route is Formed
    • Transit of Parcels through Sorting and Storage Centers
    • Customs Clearance for Export
    • Exportation of Parcel from the Origin Country
    • Transport of the Parcel
    • Import and Acceptance of the Parcel by the Destination Country's Postal Operator
    • Customs Clearance in the Destination Country
    • Final Delivery of the Parcel to the Recipient via the Sorting Center
    • Storage of the Parcel at the Local Post Office
    • Receipt of the Parcel by the Recipient.

    Problems during the movement of a parcel from origin to destination country

    • The parcel is damaged during transit;
    • The parcel goes missing;
    • Customs may reject the parcel due to prohibited items in the shipment;
    • The recipient is responsible for paying any additional customs fees for the parcel;
    • The recipient's address is incorrect;
    • The post office is closed due to a quarantine (COVID-19);
    • The recipient declines the parcel;
    • Acts of nature or natural disasters can also cause issues.

    International Express Mail Service (EMS)

    EMS is a fast and reliable international express delivery service offered by postal operators who are members of the Universal Postal Union (UPU). This service allows for expedited delivery of postal correspondence, utilizing air freight to reduce delivery times. EMS services are available in 153 countries and are continuously monitored for quality assurance through independent audits. Each year, the quality of EMS services is evaluated and ranked in each country to ensure that customers receive the best possible experience.

    Tracking number format for international parcels

    The S10 standard is a tracking number format used by postal and courier services to identify and track shipments. The S10 tracking number format is a 10-digit code to identify a specific shipment and its location. This format is widely used by postal and courier services worldwide to provide accurate and real-time information about the delivery status of a shipment. The S10 standard is used for national and international shipments and helps ensure that each shipment is tracked and delivered efficiently and securely. The S10 tracking number provides customers with an easy and convenient way to track their shipments, view delivery status updates, and receive notifications about any changes in the delivery status of their shipments. By using the S10 tracking number, customers can stay informed and have peace of mind, knowing that their shipments are in good hands and will be delivered on time.

    • two letters - Type of parcel;
    • eight digits - Parcel number;
    • one digit - Check digit for checking the parcel number;
    • two letters - Sender country code.

    For example, EV949691005CN, where EV -  EMS Parcel, 94969100 - Parcel number, 5 - Check number, CN - Origin country code (China)

    Frequently asked questions about international shipments (FAQ)

    I am waiting for a parcel from abroad. What if the postal operator delivers it to me?

    In this case, the delivery will be made by the local postal operator, the United States Postal Service (USPS), in this example. The initial shipment from China would have been made by China Post, but USPS would handle the delivery to your USPS address USPS.

    How long does the package take from China?

    The time a package arrives from China depends on several factors, including the shipping method, destination country, and customs clearance or delivery delays.

    For example, a package sent via international air mail may take 10-20 business days to arrive, while express delivery services like EMS or DHL can take as little as 2-5 days. Customs clearance times can vary widely, with some packages passing through customs quickly while others may experience delays of several days or weeks.

    • United States of America ~24 Days;
    • Canada ~28 Days;
    • United Kingdom of Great Britain and Northern Ireland ~19 Days;
    • Australia ~31 Days;
    • Switzerland ~24 Days;
    • New Zealand ~28 Days.

    More about the average delivery time for China Post

    It is essential to keep in mind that delivery times are only estimates and are subject to change depending on various factors such as weather, holidays, and shipping volume. If you have a specific time frame for receiving your package, it is best to discuss the delivery options with the seller and choose a shipping method that best meets your needs.

    Why is the package "delivered" status, but I have not received the parcel?

    The status of a package being marked as "delivered" by the carrier can indicate that the package has arrived at its final destination. However, if the recipient has yet to receive the parcel, there are a few possible reasons for this discrepancy.

    • Incorrect Address: The package may have been delivered to the wrong address if the carrier had incorrect information or the recipient's address was unclear.
    • Delivery to a Safe Place: The carrier may have attempted to deliver the package to a safe place, such as a porch, mailbox, or front desk if the recipient was unavailable.
    • Package Theft: Unfortunately, package theft is becoming more common, and a delivered package may be taken by someone other than the intended recipient.
    • Carrier Error: In rare cases, the carrier may mistake and mark the package as delivered when it is still in transit.

    If you haven't received your package yet, the first step is to check the location indicated by the carrier as the delivery location. If the package isn't there, it'd be best to check with neighbors or a front desk if necessary. If the package still cannot be located, contacting the carrier for further assistance would be best.

    In conclusion, receiving a package marked as delivered but not received can be frustrating. However, a few common explanations for this discrepancy can be resolved by contacting the carrier for help.

    The package has been delivered to the post office and is ready for pick up; how long do I have to pick it up?

    If the recipient did not order delivery to the door, a parcel must be picked up at the post office. Warehouses of post offices can only store mail for a short time; if the package is picked up, it will be returned to the sender. The storage time depends on the postal service and the fullness of the warehouse. If you need more time to pick up the parcel, ask the postal service for the terms of free storage or order home delivery to your door. Some carriers may charge additional storage fees. Be careful and try not to waste your money.

    Can I change the delivery address for the parcel?

    If you, as the sender, have realized that you made a mistake in the recipient's address, you may have the option to change the address if the parcel is still within the sender's country. However, it's important to note that some carriers only support address correction, and some postal services may charge additional fees.

    If you are the recipient and your package has already been imported and delivered to the post office, please feel free to request to change the delivery address. Contact the postal service and ask to forward the mail to a new address. Keep in mind that some carriers may charge a fee for this service. The United States Postal Service (USPS) offers a Change-of-Address product for all types of parcels.

    What should I do if I have yet to receive my package from the International Postal Service?

    If you have yet to receive a package sent to you through the Postal Service, it can be a frustrating and confusing experience. However, there are several steps you can take to resolve the issue and get your package delivered to you as soon as possible.

    1. Check the Delivery Status. The first step in resolving a missing package is to check the delivery status. You can do this by using the tracking number provided to you by the sender or by visiting the Postal Service's website and entering your address and other information. This will give you information on the expected delivery date, the current location of your package, and any updates or delivery details.
    2. Contact the Sender. If your package's delivery status needs to be clarified or you have concerns about its whereabouts, please get in touch with the sender. They may be able to provide additional information about the package or give you a new tracking number.
    3. Contact the International Postal Service. If you still need to receive your package after checking the delivery status and contacting the sender, it's time to get the Postal Service. You can do this by visiting the Postal Service's website and filling out a missing mail report or by visiting your local post office and speaking with a representative. They can help you track down your missing package and find a solution.
    4. File a Claim. If your package is determined to be lost or damaged, you may be eligible to file a claim with the Postal Service. This will require you to provide information about the value of the package's contents and any other relevant details. The Postal Service will investigate the claim and determine if compensation is necessary.
    5. Seek Legal Assistance. In some cases, it may be necessary to seek legal assistance if your package is not found or if you are not satisfied with the outcome of your claim. An attorney can help you understand your rights and guide you through seeking compensation for a lost or damaged package.

    In conclusion, taking action quickly is essential if you have yet to receive a package from the Postal Service. By following these steps, you can increase your chances of getting your parcel delivered or receiving compensation if lost or damaged.

    How do I find out that my parcel tracking number is actual and I will not be deceived by scammers?

    Parcel tracking numbers are essential in keeping track of your packages, but scammers can also use them to deceive you. As a result, it's necessary to ensure that your tracking number is accurate and that you are not being scammed. We'll go ahead and go ahead and outline some steps you could take to confirm your parcel tracking number.

    1. Check the Sender's Information. The first step in determining the legitimacy of your parcel tracking number is to check the sender's information. Make sure that the sender's name and address match what you expect. If the sender is unfamiliar, or if no sender information is provided, be cautious and research before accepting the package.
    2. Check the Tracking Number Format. Tracking numbers for major carriers such as the Postal Service, FedEx, and UPS have a specific format. Please check that your tracking number matches the format for the delivery service it is supposed to be from. If the tracking number does not match the structure of the carrier numbers, then it can be assumed that the number is fake.
    3. Use the Official International Carrier's Website. Each carrier has its website where you can track your packages using your tracking number. Please make sure to use the carrier's official website and not a third-party website. Once you enter the tracking number, you can check the status of your package and confirm that it is accurate.
    4. Watch for Red Flags. When tracking your package, look for red flags such as incorrect information, unknown delivery locations, or delivery dates that are far in the future. These could indicate that the tracking number is fake and you are being scammed.
    5. Report Suspected Fraud. If you suspect your parcel tracking number is fake, you must report it to the carrier and the appropriate authorities. This will help prevent others from falling victim to the same scam and will assist in investigating the fraud.

    In conclusion, it's essential to be cautious when receiving and tracking packages, especially if the tracking number is unfamiliar. Following these steps can increase your chances of identifying a fake tracking number and avoiding scams. If you suspect your tracking number is affected, do not hesitate to report it to the appropriate authorities.

    How can I track my international parcel?

    You can track your international parcel by entering the tracking number into the tracking system of the postal operator that delivered your package. For example, suppose the local postal operator that delivered your parcel is USPS. In that case, you can enter the tracking number on the USPS website and track the delivery status of your parcel. You can also use websites like TrackTrace.Delivery, which supports multiple carriers and couriers from all over the world.

    How long does it take for an international parcel to arrive?

    The delivery time for an international parcel depends on the type of shipment and the delivery options selected. It can take anywhere from a few days to several weeks for an international package to arrive. Express delivery services such as EMS can deliver the parcel faster than regular delivery services, but it is more expensive. It is essential to check the delivery options and estimated delivery time before sending an international package.

    What if my international parcel gets lost in transit?

    If your international parcel gets lost in transit, please get in touch with the postal operator responsible for delivering the package. They will look into the matter and help you resolve the issue. You may also be eligible for compensation, depending on the circumstances of the lost parcel and the terms and conditions of the postal operator.

    What if I am away from home when the parcel is delivered?

    If you are away from home when the parcel is delivered, the postal operator will leave a notice of delivery at your address. You can then go ahead and arrange for redelivery or pick up the parcel from the local post office if you like. Sometimes, the postal operator may also allow you to arrange delivery to an alternative address.

    What should I do if my international package is held up in customs?

    If your international package is held up in customs, there are a few steps you can take:

    1. Check for updates: First, check the tracking information for any updates on the status of your package. Customs may leave a message or update indicating why your parcel is being held up.

    2. Please get in touch with the sender: If you still have questions about your package's status, please get in touch with the sender to see if they have any additional information. They may be able to provide more detail on why the parcel is being held up.

    3. Please get in touch with the carrier: If the sender needs more information, contact the page handling your package's delivery. They may have more information on why the parcel is being held up and what can be done to resolve the issue.

    4. Could you check customs regulations? Could you ensure that your package's contents are not prohibited or restricted by the country's customs regulations? If your package contains restricted items, it may be held until the proper documentation is obtained or the items are removed.

    5. Pay any required fees: If your package is being held up due to customs fees or taxes, you may need to pay these fees before the package can be released. Contact the carrier or customs directly for information on how to pay these fees.

    6. Wait for release: In some cases, your package may be held up due to a backlog in processing at customs. In this case, it is best to be patient and wait for the release of your package.

    It is important to note that the process for resolving a held-up international package can vary by country and carrier. If you need help with what to do, please don't hesitate to contact the airline or customs directly for assistance.