Frequently Asked Questions about Deutsche Post

• How Can I Track my Deutsche Post International Mail or Parcel?

  You can track your Deutsche Post shipment using the tracking number printed on your receipt or shipping label. International items are updated through the Deutsche Post international tracking system and also on the destination country's postal website once the parcel leaves Germany.

  You can also follow the shipment in one place through Track and Trace, which combines Germany Post tracking updates with information from the destination postal operator.

• What are the Deutsche Post International Tracking Number Formats?

  All international Deutsche Post tracking numbers have 13 characters (UPU S10) and always end with "DE", which identifies Germany as the country of origin. Deutsche Post assigns different tracking number formats depending on the shipment type:

  • Registered letters - start with "R" (for example, RR 000000000 DE);
  • Tracked mail or small packets - often begin with "L" or "U" (for example, LX 000000000 DE, UA 000000000 DE);
  • Parcels and EMS items – start with "C" or "E" (for example, CX 000000000 DE, EE 000000000 DE).

• What is the Difference Between Deutsche Post and DHL?

  Deutsche Post handles letters, small packets, and registered mail, while DHL is responsible for larger parcels and express deliveries. Since both companies are part of the DHL Group and share logistics systems, a Deutsche Post tracking number may later show DHL updates once the shipment is handed over for transport abroad or for the final delivery.

• My Deutsche Post international Shipment Shows as "Delivered", but I Haven't Received it.

  If your Deutsche Post tracking shows "Delivered", but the parcel has not reached you, it is possible that the item was handed over to the local postal service in the destination country. Here's what you can do:

  1. Check the tracking details on Track & Trace. It may display additional scans from the destination country's carrier, including the location where the parcel was delivered;
  2. Confirm the delivery time and standard transit period. International deliveries may take longer depending on customs clearance and any local postal delays;
  3. Look for local delivery attempts or pickup locations. In some countries, parcels are left at a post office or parcel shop if the recipient was not at home;
  4. If the delivery status remains unclear and the parcel is overdue, you can submit an online investigation request (Nachforschungsauftrag) with Deutsche Post.

  Once the request is submitted, Deutsche Post will contact the destination postal service to verify the final delivery or start a search for the missing item.

• The Contents of my Deutsche Post International Shipment are Damaged or Missing.

  If your Registered Mail International or Registered Value item arrives damaged or with missing contents, you should report it to Deutsche Post as soon as possible. Submit the damage report within 7 days of receiving the shipment.

  After your report is received, the responsible department will review the case, and you can expect to receive the assessment result within approximately 10 days.