Poste Italiane is Italy's national postal and logistics operator, managing a large service network across the country. Headquartered in Rome, it handles domestic and international mail, parcels, and express shipments, and also provides financial and digital services through BancoPosta and PostePay. Through its tracking tools and cooperation with global postal networks, Poste Italiane enables recipients to track shipments within Italy and after they are handed over to foreign postal operators.
Track & Track Packages of Poste Italiane (Italian Post)
To track shipment, enter your tracking number in the search field above and click "Track".
Find useful information about Poste Italiane in a question-and-answer format. Here, you can learn about the postal service, delivery times, package tracking, customs and claims procedures, as well as customer service options.
How can I Track my Parcel with Poste Italiane?
You can track your shipment through the official "Cerca Spedizioni" page on the Poste Italiane website by entering your tracking number exactly as shown on the receipt or confirmation email. The system provides updates for parcels, registered letters, and express items handled within Italy.
For international shipments, Poste Italiane tracking usually shows detailed events while the parcel is in Italy. After export, tracking continues in the destination country's postal system or with the courier that takes charge of the shipment.
If you want to see the whole route, including updates from foreign partners, you can use Track and Trace, which can detect and link the next carrier for you.
What is the Format of Poste Italiane Tracking Numbers?
Poste Italiane tracking numbers typically follow the Universal Postal Union (UPU) international standard, which consists of 13 characters, for example: XX 000000000 IT.
The first two letters indicate the type of mail or service (such as RA, CP, EE (EMS), or LX);
The nine middle digits are unique to each shipment;
The final two letters "IT" identify Italy as the originating country.
When tracking international items, these codes remain valid after handover to the destination country's postal operator, so you can follow updates in both systems. For unified tracking across multiple postal networks, you can enter your Poste Italiane number directly on Package Tracker.
What Happens if Delivery Fails? How Long is the Item Held & Where can I Pick it up?
When a delivery attempt cannot be completed (for example, because no one is present to receive the item), Poste Italiane leaves a delivery notice (avviso di giacenza). The item is then held for pickup at the post office indicated on the notice.
"Raccomandata 1" (priority registered mail): up to 15 days;
"Raccomandata 1 con prova di consegna" (with proof of delivery): 15 days;
"Raccomandata 1 in contrassegno" (cash on delivery): 15 days.
If the item is not collected within the specified period, it will be returned to the sender.
When you arrive to pick up the item, you must present a valid ID and the delivery notice. Some services allow collection by a delegated person, with a signed authorization and a copy of the delegator's ID.
Do I Have to Pay Customs Fees When Receiving an International Parcel in Italy?
If you are the recipient in Italy and your parcel arrives from a non-EU country, you may be required to pay import duties, VAT, and postal handling fees before delivery. These charges are applied in line with Italian and EU customs regulations and cover both import taxes and the customs clearance costs handled by Poste Italiane.
For non-commercial shipments, such as gifts sent occasionally and without payment between private individuals, no customs duties or VAT are charged if the declared value does not exceed €45. When the parcel's value is higher, VAT is applied, and for goods valued above €150, customs duties may also be charged.
Customs assessments are carried out by the Italian Customs Agency (Agenzia delle Dogane e dei Monopoli) based on the contents and declared value of the shipment. Poste Italiane will notify you by email, SMS, or a delivery notice when payment is required. The parcel will be released for delivery once these charges are paid.
If you're waiting for an international parcel in Italy, you can check its customs and delivery status using your tracking number on Track & Trace Parcel Manager, which shows Poste Italiane and customs-related updates together in a single view.
Related Postal Couriers with Poste Italiane
Poste Italiane closely cooperates with other postal services under an agreement with UPU, ensuring the timely delivery of international shipments. Here's a list of postal carriers and direct partners affiliated with Poste Italiane in the EUROPE region and worldwide.
International mail processing centers (IMPCs) are postal facilities that play a crucial role in inter-operator mail processing of Poste Italiane, as they either form or receive items, or serve as transit centers for mail exchanged between other IMPCs. Each Poste Italiane IMPC has a clearly defined physical location, is managed or under the responsibility of a postal service, and processes a specific set of mail flows both domestically and internationally. If you see the abbreviation "IMPC" in your parcel tracking and don't know where it is, you can search for the exact location in the list below.
